Terms of Service

Terms of Service

Although Cameron Solutions LLC will do its best to conduct all activities in a timely manner, I understand that troubleshooting issues is a time-consuming process and agree to pay Cameron Solutions LLC for troubleshooting time as necessary.

Although Cameron Solutions LLC will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. I also certify that I will indemnify and hold harmless Cameron Solutions LLC for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software.

I further agree to indemnify and hold harmless Cameron Solutions LLC for any and all hardware or software malfunctions that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Cameron Solutions LLC will make every effort to ensure your antivirus definitions are up to date, but this requires user assistance in maintaining updates – as such, and due to – virus code does occasionally manage to compromise computer systems. I also certify that I will indemnify and hold harmless Cameron Solutions LLC for any software/hardware repairs necessary due to a virus infection.

Any private information stored on your computer or viewed by Cameron Solutions LLC during a remote support call will be held in strict confidentiality unless disclosure is required by law.

Release of Liability:

CLIENT agrees to release and hold harmless Cameron Solutions LLC from any and all liability associated with the performance of service, and acknowledges also that Cameron Solutions LLC offers no explicit or implied warranty or guarantee on services performed.

Further:

CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT’s home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

CLIENT grants Cameron Solutions LLC access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT’s computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network as relating to repair or service performance.

CLIENT grants Cameron Solutions LLC permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

CLIENT grants Cameron Solutions LLC permission to install hardware in CLIENT’s computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.